Security Center

Safety and security are top priorities at CASE Credit Union. Please remember: CASE will never call, email, or message you to request sensitive account information such as your PIN, password, one-time passcodes, or account number. If you receive a suspicious call, text, or email, do not respond; contact CASE directly at 517.393.7710. 
 
While CASE is committed to protecting your information, scammers continue to develop new tactics, so staying informed is one of the best ways to prevent fraud. 
 
To learn how to keep your information safe, please take a moment to read the Member Security Education.
 

Protect Yourself from the *72 Phone Scam

Scammers may ask you to dial *72 or similar star codes to forward your calls, intercept verification codes, and try to access your accounts. CASE Credit Union will never ask you to do this.

What is the *72 Scam?

The *72 scam is a call-forwarding trick. A scammer pretends to be from a trusted organization and tells you to dial *72 (or a similar code like *21), plus a phone number.

On many carriers, *72 turns on call forwarding that can let scammers:

  • Receive one-time passcodes and security alerts meant for you
  • Try to access your financial or other online accounts

How to Protect Yourself

Protect yourself with these simple steps:

  • Never dial *72, *21, or any star code because someone tells you to
  • Never share one-time passcodes or verification codes
  • Be cautious of urgent messages about your account
  • Verify by calling a trusted number, such as the one on the back of your card
  • If you get a code you did not request, do not share it, and review your accounts
CASE Credit Union will never ask you to dial a star code, share a one-time passcode, or provide your online banking password.

What to Do If You May Already Be Affected

If you think you might have dialed *72 or another call‑forwarding code for a scammer, or shared a verification code, act quickly:

  1. Turn off call forwarding through your phone settings, often *73, or by contacting your provider
  2. Contact CASE Credit Union immediately at 517.393.7710, so we can help secure your CASE accounts
  3. Change your passwords and enable multifactor authentication where possible
  4. Review your statements and phone bill for anything unfamiliar, and report it immediately
  5. Report the scam to the Federal Trade Commission and any appropriate local, state, or telecom agency
CASE Credit Union is thrilled to announce that we are one of the credit unions that AARP has recognized with the BankSafe Trained Seal for the steps we have taken to help stop financial exploitation. Learn more about BankSafe™.
 
Text Scams work by someone texting you claiming to be CASE Credit Union.
 
If you receive any text message(s) claiming to be CASE Credit Union, please delete it. These are not from us! We encourage anyone that has provided such confidential information to contact their financial institution immediately with details, whether that be CASE or another financial institution.
 
Please note that CASE will never ask you to provide your account number or debit/credit information via text or e-mail.
Phishing is a scam to collect valuable information such as credit card, social security numbers, user IDs, and passwords. These e-mails will claim to be from a company you know and trust. The e-mail usually asks you to ‘update’ or ‘validate’ your account information. It often threatens some type of consequence, such as ‘your debit card will be deactivated’. The message directs you to a website that looks like a legitimate organization's website, but is not.
 
Never reply to an email you receive that is requesting your personal information, and never click on the link provided in the email. Always type the URL address of the organization's legitimate website in your browser and make sure the website address does not change from the one you intended.
Vishing is the voice counterpart to phishing. Instead of being directed by e-mail to a website, an e-mail asks the user to make a telephone call. The call triggers a voice response system that asks for personal or financial information. The initial contact can also be a telephone call with a recording that instructs the user to phone an 800-number or another area code within or outside of the United States.
 
If the message appears to be from a legitimate source, contact that source's main phone number - not the number provided in the e-mail or phone message – and verify.
Smishing is the mobile phone counterpart to phishing. Instead of being directed by email to a website, a text message is sent to the user’s cell phone or other mobile device with some ploy to click on a link. The link causes a Trojan to be installed in the cell phone or other mobile device.
 
If a text message looks suspicious, delete it right away without reading it. Never reply to or follow the instructions of a text message that asks you for personal information. A legitimate business will never ask you to reveal your personal information over the phone or online.
Your online security is important to us. CASE provides you with an Enhanced Multifactor Authentication service, which is free, easy, and most importantly, adds extra protection from fraud and identity theft.
 
This process is used to authenticate members by delivering one-time passcodes to a phone number (via voice call or SMS text) that the member has provided during online banking registration. Multifactor Authentication means two or more different types of authentication must be passed, giving assurance that the customer is the correct intended user.
 
For more information, please refer to the frequently asked questions section regarding this service.
Your identity is unique, and CASE will help you keep it that way!
 
CASE Credit Union and Deluxe are pleased to bring you Deluxe Provent®, an identity theft protection service. Identity theft affects millions of consumers every year. Take steps to prevent it from harming you. Protect yourself with identity theft protection services, including prevention, detection, and restoration.